SoleOPS 3.13.0, ©2005-2018Solenovo Oy

Opintojakson toteutussuunnitelma

GroupR31D18S/International Business (Rovaniemi)
Study unitR301DL7 Creating Service Project, 5.00 ECTS credits, 133 h
Time of implementationSpring1/2018-2019, Spring2/2018-2019
Responsible teacherJunna Ritva
Other teachersKrastina Anzelika
Status of implementationFinished

Description status Ready
Language of instruction English
Starting and ending dates01.01.2019 - 20.05.2019
Minimum number of participants  
Maximum number of participants  
Enrolment period01.09.2018 - 30.09.2018
Implementation method
Virtuality 1 ECTS credits
R&D integration 3 ECTS credits
Resit dates of the exam
Koulutuksen aikataulu (www-linkki)
Description language English 

Student is able to identify a service problem/gap/opportunity and to plan the service development. Student isable to perform a service development project for an actual customer group/and/or business commissionaire. He/she is able to apply critical thinking identifying basics of business law, financial management and principles of marketing through PBL cases. Student isable to apply project management tools in the context of a cross-border service project case.

Assessment criteria




Student is able to contribute to solving PBL cases in relations to creating Service Project

Student is able to give a significant input and apply critical thinking in given problem situations during PBL cases and in relations to service project

Student is able to efficiently solve given problems within PBL process and apply gained knowledge and skills creating relevant and justified solutions for given service project case

Pedagogical arrangements

Learning process is organised through the project work and problem solving process. It includes teamwork, team tasks, team tutoring, and knowledge acquisition activities.


Course material is provided during the course implementation


Introduction to innovation and prototyping process

Introduction to service design concept (Creative Steps approach)

Planning the service product

Implementing actual simple service development project for the comissionnaire or own service business idea


Assessment is based on the process and actual skills and knowledge evaluation.

Grading scale 0(fail) -5(excellent)

Excellent (5)

Good (3-4)

Satisfactory (1-2)


The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments and/or the exam as required.