SoleOPS 3.13.0, ©2005-2018Solenovo Oy

Opintojakson toteutussuunnitelma

Group301D08/Degree Programme in International Business (Rovaniemi)
Study unit301D12B Quality Management, 3.00 ECTS credits, 80 h
Implementationwith tourism/09001
Time of implementationAutumn/2009-2010
Responsible teacher
Other teachersPaloniemi Petra, Tekoniemi-Selkälä Teija
Status of implementationFinished

Description status Ready
Language of instruction English
Starting and ending dates01.09.2009 - 11.10.2009
Minimum number of participants  
Maximum number of participants  
Enrolment period14.04.2009 - 31.05.2009
Implementation method
Virtuality 0 ECTS credits
R&D integration 0 ECTS credits
Resit dates of the exam
Koulutuksen aikataulu (www-linkki)
Description language English 

The student knows common quality management systems and their impact on business strategy. The student understands the role of quality management as an integrated part of business management. The student is able to assess business processes using quality management criteria. 

Assessment criteria  
Pedagogical arrangements

The student learns the fundamental concepts and principals of Total Quality Management (TQM) which is one of the most important organizational innovations in the 20th century.  S/he also understands how TQM s applied in different quality management systems which are used by SME companies. The student applies his/her knowledge in the Quality Self-Assessment assignment based on either Malcolm Baldrige Business Excellence Model  (MB Model) or EFQM (European Foundation for Quality Management) Excellence Model.


Quality Management:

  • Beckford John (2002): Quality
  • Tuominen Kari (2003): Malcolm Baldrige Performance Excellence Model - 2003: Self-assessment Work Book
  • Suomen laatukeskus (1999): EFQM Excellens Model in English

Quality Management
  • The Quality Gurus and the Development of Quality Concept in general and also the Service Quality Concept
  • Different Quality Management Systems; ISO-system and Malcolm Baldrige Business Excellence Model (MB Model) and EFQM, Balanced Score Card etc.
  • Insight to the Quality Categories of MB Model and EFQM  which are Leadership, Strategic planning, Customer and Market Focus, Personnel Development, Knowledge Managment Process Managment, Results and Social Responisibity and Environmental Managment
  • Quality Self-Assessment Prosess of Quality Managment according to MB Model or EFQM Model
  • Development of Quality in an SME company
  • International article based case studies

Assessment criteria: Failed (0) - Satisfactory (1,2)- Good (3,4) and Excellent (5)

 the grade is formed the following way:

  1. Active participation 20%
  2. Article presentations and seminars 30%
  3. Written assignment and/or an exam 50%

The written assignment is the following:   Quality Self-assessment  assignment of an SME using by Malcolm Baldrige quality criteria

The student makes three evaluations from every individual course. The first evaluation is the evaluation of one´s own learning. The second evaluation is a peer-evaluation if the student has done group work during the courses. The third evaluation is the official evaluation of the course in Optima.

The final grade in winha requires that all the assignments and/or exams have been approved and all the three evaluations have been completed from every individual course.