SoleOPS 3.13.0, ©2005-2018Solenovo Oy

Opintojakson toteutussuunnitelma

Group307D11/Degree Programme in Innovative Business Services (Rovaniemi)
Study unit307D4J Business Planning and Service Process Management, 5.00 ECTS credits, 133 h
Business and Service Management Skills
Time of implementationSpring2/2013-2014
Responsible teacherSvanberg Leena
Other teachersKrastina Anzelika
Status of implementationFinished

Description status Ready
Language of instruction English
Starting and ending dates10.02.2014 - 31.05.2014
Minimum number of participants  
Maximum number of participants  
Enrolment period14.04.2013 - 31.05.2013
Implementation method
Virtuality 2 ECTS credits
R&D integration 0 ECTS credits
Resit dates of the exam
Koulutuksen aikataulu (www-linkki)
Description language English 

Learning outcome:

Students form a holistic view of business process management (BPM) and service process management (SPM) and become aware of both similarities and differences between /(in) them from both B-to-B  and B-to-C perspectives. Students have a know-how to manage service delivery and service-dependent processes according to evolving business requirements and customer´s needs, expectations as well as behavioural practices in organisations in northern environments. Students are able to apply the most essential business and service management skills learnt to the date for compiling a business plan according to the practices of strategic business planning.

Assessment criteria  
Pedagogical arrangements
*Contact lessons
*Group work: Compiling a business plan in small groups (1-4 persons)
*Sales pitch presentation
*Workbooks and other Assignments
*A study trip to Hammerfest or a replacing assignment (the Business Model Canvas will be done in both cases)
*Lecture material / optima material
*Understanding Business, byNickels, McHughand McHugh, 7th edition, 2005.
*Kinkki Seppo, Isokangas Jouko, Yrityksen perustoiminnot, 2003.
*Establishing and doing business in Finland. Tuulikki Holopainen 2009.
* (Enterprisefinland)
*Other material will be given during the course.
*Business process management and service process management
*Service delivery
*Compiling a business plan

1) Approved business plan (done in a small group  1-4 persons) 80 %

2) Sales pitch presentation 20%

3) The Business Model Canvas assignment  (pass / fail)

A more detailed assessment criteria will be given in the beginning of the course


Notice that Plagiarism detection program (Urkund) is used. All returned documents are investigated automatically in optima.