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Opintojakson toteutussuunnitelma

Group307D12/Degree Programme in Innovative Business Services (Rovaniemi)
Study unit307D4J Business Planning and Service Process Management, 5.00 ECTS credits, 133 h
Business and Service Management Skills
Time of implementationSpring2/2014-2015
Responsible teacherSvanberg Leena
Other teachersKrastina Anzelika
Status of implementationFinished

Description status Ready
Language of instruction English
Starting and ending dates14.03.2015 - 29.05.2015
Minimum number of participants  
Maximum number of participants  
Enrolment period01.09.2014 - 30.09.2014
Implementation method
Virtuality 2 ECTS credits
R&D integration 1 ECTS credits
Resit dates of the exam
Koulutuksen aikataulu (www-linkki)
Description language English 

Learning outcome:

Students form a holistic view of business process management (BPM) and service process management (SPM) and become aware of both similarities and differences between /(in) them from both B-to-B  and B-to-C perspectives. Students have a know-how to manage service delivery and service-dependent processes according to evolving business requirements and customer´s needs, expectations as well as behavioural practices in organisations in northern environments. Students are able to apply the most essential business and service management skills learnt to the date for compiling a business plan according to the practices of strategic business planning.

Assessment criteria  
Pedagogical arrangements
*Contact lessons
*Group work: Compiling a business plan in small groups (1-4 persons)
*Sales pitch presentation
*Workbooks and other Assignments
*the Business Model Canvas assignment
*Lecture material /Moodle material
*Understanding Business, byNickels, McHughand McHugh, 7th edition, 2005.
*Kinkki Seppo, Isokangas Jouko, Yrityksen perustoiminnot, 2003.
*Establishing and doing business in Finland. Tuulikki Holopainen 2009.
* (Enterprisefinland)
*Other material will be given during the course.
*Business process management and service process management
*Service delivery
*Business planning and Compiling a business plan

1) Approved business plan (done in a small group 1-4 persons) 80 %

2) Sales pitch presentation 20%

3) The Business Model Canvas assignment (pass / fail)

A more detailed assessment criteria will be given in the beginning of the course

All given assignments have to be done and approved.

Notice that Plagiarism detection program (Urkund) is used. All returned documents are investigated automatically in optima.