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Group307D12/Degree Programme in Innovative Business Services (Rovaniemi)
Study unit307D5B Service Experience Development, 5.00 ECTS credits, 133 h
Research & Development & Innovation in Service Business
PROFESSIONAL STUDIES
ImplementationPerustoteutus/14001
Unit
Time of implementationSpring2/2014-2015
Responsible teacherTekoniemi-Selkälä Teija
Other teachersKrastina Anzelika, Svanberg Leena
Status of implementationFinished

Description status Ready
  
Language of instruction English
Starting and ending dates14.03.2015 - 29.05.2015
Minimum number of participants  
Maximum number of participants  
Enrolment period01.09.2014 - 30.09.2014
Implementation method
Virtuality 1 ECTS credits
R&D integration 4 ECTS credits
Resit dates of the exam
Koulutuksen aikataulu (www-linkki)
Description language English 
Objectives

Learning outcome:

Students familiarize themselves in depth in service innovations. He/she is able to recognise the specific features of service experience development. Students are able to examine innovation strategy of Lapland and recognise innovative opportunities for service experience development. Students are able to distinguish how services and service experiences are designed and developed using innovative and creative tools in northern multicultural environments. Students are able to explain the meaning of Intellectual Property Rights in service business life and know the main tools used in protecting service businesses.

 
Assessment criteria  
Pedagogical arrangements

Multi-method approach is used: Lectures, workshops, seminars, independent assignment and group assignment and open-book exam

Workshops, the seminar and the exam are compulsory.

There is a business related commission - service experience development task included in the study unit.

Material

Study material is announced in the beginning of the study unit.

Content
  • Service innovations
  • Service experience development - service and experiencedesign as  the development approaches
  • IPR related legislation
  • Innovation strategies
Assessment
Assessment criteria:
Excellent (5)
- Student has an excellent command of theoretical knowledge and is able to apply it fully in practical learning excercises. Student participates contact lessons actively and shows analytical, reflective and critical approach in all his/her activities. All the assignments are performed according to theinstructions.
Good (3-4)
- Student has a good command of theoretical knowledge and is able to apply it mostly in practical learning excercises. Student participates contact lessons quite actively and shows somewhat analytical, reflective and critical approach in most of his/her activities. All the assignments are performed mostly according tothe instructions.
Satisfactory (1-2)
-Student has a satisfactory command of theoretical knowledge and is able to apply it only partly or not at all in practical learning excercises. Student participates contact lessons seldom and shows very little or no analytical, reflective and critical approach in his/her activities. The assignments are not fully performed according to the instructions.
Failed (0)
-Student has not participated the compulsary contact lessons and has failed to perform one or more assignments according to the instructions